Ordering
How do I place an order?
Select your preferred floral arrangement, add it to your cart and complete your order through our website.
For customised flowers, large orders or special requests, please contact us directly via WhatsApp.
How far in advance should I order?
We recommend placing your order as early as possible, especially for customised arrangements, weddings, corporate orders and festive periods.
Do you accept urgent or same-day orders?
Same-day or urgent orders are subject to flower availability, preparation time and delivery availability.
Please contact us via WhatsApp before ordering.
Or via our Website.
Customization
Can I customise my flowers?
Yes.
Tell us your occasion, preferred colours, style, budget and any special requests. We'll do our best to create something that fits your story.
Can I choose specific flowers?
You may share your preferred flowers with us.
However, specific varieties are subject to seasonal availability. If a flower is unavailable, we'll recommend suitable alternatives.
Can I request a specific colour theme?
Yes. You may let us know your preferred colour palette when ordering.
Delivery
Do you provide delivery?
Yes, delivery is available to selected areas.
Delivery fees and availability depend on the destination and order.
Can I request a specific delivery time?
You may let us know your preferred time and we'll do our best to accommodate it.
However, exact delivery times cannot always be guaranteed due to traffic, weather and delivery conditions.
What happens if the recipient is unavailable?
Please ensure the recipient's contact number and delivery details are accurate.
If the recipient cannot be reached, additional delivery arrangements or charges may apply
Or via our Website.
Services
Do you accept corporate orders?
Yes.
We provide flowers for grand openings, employee celebrations, client appreciation, events and corporate gifting.
Do you provide wedding flowers?
Yes.
We offer bridal bouquets, corsages and selected wedding floral arrangements. Contact us for a customised consultation.
Do you conduct floral workshops?
Yes.
Ami Floral offers floral workshops, parent-and-child experiences and selected corporate floral activities.
Flowers
Will my flowers look exactly like the photos?
Flowers are natural and seasonal, so slight variations in colour, size and flower variety may occur.
When substitutions are necessary, we will carefully select suitable alternatives while maintaining the overall style, colour palette and value of the arrangement.
How long will fresh flowers last?
The lifespan of flowers varies depending on the flower type, environment and care.
Please refer to our Flower Care Guide for tips on keeping your flowers fresh for longer.
Can I include a personal message?
Yes. Add your message during checkout and we'll include it with your flowers.